POLICIES



Site Terms & Conditions


General
Thank you for visiting www.HealingZoneWorld.com (the "Website"), a website owned and operated by Healing Zone World LLC (the "Company"). This website is designed to provide a convenient, easy to navigate, private and informative shopping experience for consumers to purchase our listed skin care, body care, beauty, health and wellness products. Accessible 24 hours a day, 365 days a year from any corner of the world, Healing Zone World, “the host” want each visitor to the Website to have a safe, pleasurable visit, so we have established the following terms and conditions so that we ("We" and "You") know what to expect from each other.

Please read the Terms & Conditions carefully before using the Website. By using the Website, you signify your assent to this Terms & Conditions ("Website Terms & Conditions"). If you do NOT agree to the terms and conditions contained in this Website Terms & Conditions, you may not access or otherwise use this Website. The provisions of this Website Terms & Conditions do not apply to any transaction or relationship between the parties that is not related to the use of this website and/or the purchase and sale of merchandise through this website. We may make changes to the Website, these Terms and Conditions, or the policies and conditions that govern the use of the Website at any time. We encourage you to review this page and these terms periodically for any updates or changes. Your access or use of the Website shall be deemed your acceptance of these changes and the reasonableness of these standards for notice of changes.

Not Healthcare Advice
The products, information, services and other content provided on and through this site, are provided for informational purposes only to facilitate discussions with your esthetician, dermatologist, beauty or healthcare professional (collectively, "Aesthetic Professional") regarding treatment options and is not meant to substitute for the advice provided by your Aesthetic Professional.

All the products that are sold on and through our website, list each ingredient. It is your responsibility to printout the product specifications so that you may present them to your health care professional for advice, warnings, guidance and dosage amounts dependent on your individual needs. We do not employ anyone on staff qualified to give out advice via the web and therefore are not responsible for unexpected reactions brought upon the use of any and all products we sell.

The information provided on this site, including without limitation information relating to beauty, medical and health conditions, products and treatments, is often provided in summary or aggregate form. It is not intended as a substitute for advice from your Aesthetic Professional, or any information contained on or in any product label or packaging.

You should not use the information or services on this site for diagnosis or treatment of any health issue. You should always speak with your Aesthetic Professional, and carefully read all information provided by the manufacturer of a product and on or in any product label or packaging, before using, before starting any diet or exercise program or before adopting any treatment for an aesthetic and/or health problem. Each person is different, and the way you react to a particular product may be significantly different from the way other people react to such product.

Healing Zone World is not responsible for any product or service sold on or through this site or any claims of quality or performance made on or through this site, including any claims of quality or performance made on or through any site to which this site links (each a "Linked Site"). You are advised that other sites on the Internet, including without limitation Linked Sites, might contain material or information that some people may find offensive or inappropriate; or that is inaccurate, untrue, misleading or deceptive; or that is defamatory, libelous, infringing of others' rights or otherwise unlawful. Healing Zone World expressly disclaims any responsibility for the content, legality, decency or accuracy of any information, and for any products and services, that appear on any Linked Site.

Applicable Law
We make no representation that the content in the Website is appropriate or available for use in other locations, and access to them from territories where their content is illegal is prohibited. Those who choose to access the Website from other locations do so, on their own initiative and are responsible for compliance with applicable local laws.

Intellectual Property
The copyright in this entire Web site is held by Healing Zone World. All information, including without limitation, graphics, text, software and any codes or scripts in any format used as part of the website (content) are the property of Healing Zone World. Except as expressly provided herein, none of the material provided on this Web site, may be copied, distributed, republished, reproduced, downloaded, displayed or transmitted in any form for commercial use or otherwise without the prior written permission of Healing Zone World. Individual visitors of this Web site are permitted to download or print one copy of material published on this Web site solely for their personal, non-commercial use, provided that they do not modify the materials and that they retain all copyright and other proprietary notices contained in the materials. This permission terminates automatically if you breach any of the terms and conditions contained herein. Healing Zone World does not grant any express or implied right to you under any patents, trademarks, copyrights or trade secret laws.

The trademarks, logos and service marks (collectively referred to as "Trademarks") displayed on this Web site are claimed by the Healing Zone World and no trademark license, either express or implied, is granted by Healing Zone World. You do not have any right to use any Trademark or Service Mark displayed on this Web site except as expressly provided under the doctrine of Fair Use without the prior written permission of the Healing Zone world. Trademarks are one of our most valuable business assets. In the event of unauthorized use or misuse of its Trademarks the Healing Zone will pursue its legal remedies without delay.

No Warranty - Disclaimer
Healing Zone World is providing this site and its contents on an "as is" basis. You expressly agree that use of the Website is at your sole risk -- neither we, nor our officers, directors, employees, agents, licensors, suppliers, content providers and the like (together, "Affiliates") make no representations or warranties of any kind, express or implied, with respect to this site or its contents, including without limitation the products, information or services offered or sold on or through this site or any Linked Site and the uninterrupted and error-free use of this Website. Healing Zone World and its affiliates expressly disclaim all such representations and warranties, including without limitation all warranties of merchantability, accuracy, timeliness, completeness, fitness for a particular purpose and non-infringement. Healing Zone World and its affiliates do not warrant that the site or files available on the site will be free from corrupted data, computer viruses or similar destructive or contaminating code. No oral or written statements by Healing Zone World or its affiliates will create any warranty not expressly set forth herein. Your use of this site and any Linked Site is at your sole risk.

Limitation of Liability
Under no circumstances shall we or any other party involved in creating, producing, or distributing the website be liable for any direct, indirect, incidental, special, or consequential damages for loss of profits, good will, or other intangible losses (even if we have been advised of the possibility of such damages) that result from:
• The use of or inability to use the website;
• The delay and/or misplacement of your Shipment (which is at your risk and out of our control);
• Unauthorized access to or alteration of your transmissions or data;
• Delay in filling your orders;
• All governmental expenses arising at the destination like customs, taxes, penalties, compounding fee, late fee, demurrage;
• All such contingencies arising till the goods reach your doorstep;
• Statements or conduct of any third party on the website; or
• Any other matter relating to the service etc.

You hereby acknowledge that this paragraph shall apply to all content, merchandise, and services available through the website. Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states liability is limited to the fullest extent permitted by law.

Notwithstanding the foregoing, the sole and entire maximum liability of Healing Zone World and its affiliates for any reason, and your sole and exclusive remedy for any cause or claim whatsoever, shall be limited to the amount paid by you for any product, information or service purchased by you from this site.

Order Acceptance
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. For your convenience, you will not be charged until your payment method is authorized, the order information is verified for accuracy and your order is processed for shipment.

Some situations that may result in your order being canceled include limitations on quantities available for purchase; inaccuracies or errors in product or pricing information; product or ingredient restrictions mandated by local, state, national or international regulations; or problems identified by our team. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. In the event your order is cancelled by HZW after your payment has been collected, we will refund you the sum collected.

Healing Zone World strictly follows all national and international regulations regarding the sale, purchase and shipment of any product or product ingredient that is considered restricted or prohibited by any law within the United States or abroad.

Return Orders
Healing Zone World will NOT allow return of the products purchased from us once opened by you.  However, we do accept returns for unopened Product(s) within fifteen (15) days from the date of purchase; and the ship date of the Product(s) is the date of purchase.

Please be advised you are welcome to buy as many products as you wish, but understand we will only refund unopened products. We do NOT match any company's guarantees and/or warranties that they advertise on Television, Radio, Magazines, Newspapers, Mailings, etc.

Although there is free shipping on some orders, the actual shipping charges which have incurred will be deducted from the original purchase before authorized refunds are issued. Shipping charges are NOT refundable!

Refunds will NOT be issued until the Product(s) is received back into our shipping facility.

For returns via mail - you must carefully package the Product(s) and pay for the cost of return shipping.  Healing Zone World must physically receive the returned item(s) before the refund will be processed. Healing Zone World reserves the right, at its sole discretion, to reject any return that does not comply with these requirements.

The Return Policy overrides any and all policies set forth by other companies even if they are the manufacturer and/or supplier of the Products(s). The terms of this guarantee are subject to change with or without notice.

Return Order Procedure
HZW customer service is available Monday - Friday (9AM-5PM Eastern Time):
If e-mailing: please contact info@healingzoneworld.com, and include your name, order number, the reason for the return and whether you would like a refund or exchange.
If calling: please call (877) 754-6749 with the above information available, and our customer service department will assist.

Prices & Currency
The prices displayed on this Website are quoted in U.S. dollars and are valid and effective only within the United States, and such prices do not include shipping and handling or sales taxes, if applicable, which will be added to your total invoice price. You are responsible for the payment of any shipping and handling charges and state and local sales or use taxes that may apply to your order. International shipment rates vary based on total package weight and final destination. All pricing does not include duties, insurance costs, tariffs, or value-added taxes. If assessed, these charges are the responsibility of the package recipient, who will be billed for them by the local Customs office.

Pricing or Typographical Errors
We do our best to provide accurate product and pricing information. However, pricing or typographical errors do occur. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, we shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. If an item is incorrectly priced, we will either contact you for instructions or cancel your order and notify you of such cancellation. Prices and availability are subject to change without notice.

Your Obligations
In consideration of your use of the Website, you agree to:

Provide true, accurate, current and complete information about yourself as prompted by the checkout form and if you provide any information that is untrue, inaccurate, not current or incomplete, or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, we may suspend or terminate all transactions and refuse any and all current and future use of the Website.

Your Conduct
Any conduct by you that in our sole discretion restricts or inhibits any other user from using or enjoying the Website will not be permitted. You agree to use the Website only for lawful purposes. You agree not to reproduce, duplicate, copy, sell, resell or exploit for any commercial purposes, any portion of the Website, use of the Website, or access to the Website. You agree not to access the Website by any means other than through the interface that is provided by us for use in accessing the Website.

Order Transportation
The orders you place are accepted solely at your risk, we do not intend to take any guarantee regards to the Timely Transportation of your shipments from time-to-time, place-to-place. We undertake no Liability whatsoever arising on account of damages/loss caused/incurred to you due to Delay or Misplacement of your consignment. The Consignments are dispatched only with your prior acceptance of these Terms and Conditions and in lieu of your Agreement with us regarding your consensus that Under No Circumstances Shall We Or Any Other Party Involved In Creating, Producing, Or Distributing The Website Be Liable For Any Direct, Indirect, Incidental, Special, Or Consequential Damages For Loss Of Profits, Good Will, Use, Data Or Other Intangible Losses (Even If We Have Been Advised Of The Possibility Of Such Damages). The information about the mode of delivery, schedule of delivery, time of delivery etc. that are provided in our website are indicate in nature and such information are provided for your convenience only. You may judiciously exercise your option.

Promotional Orders
Healing Zone World may resort to promotional offers to promote/market a particular product/products or group of products and in such cases if any of the terms and conditions (or any part thereof) attached to such offers are contradictory to the provisions of this terms and conditions, then such conditions attached to such offers will hold good to the extend applicable.

Site Usage / Termination of Usage
You agree to use this site only for lawful purposes, and that you are responsible for your use of and communications on the site. You agree not to post on or transmit through this site any unlawful, infringing, threatening, harassing, defamatory, vulgar, obscene, profane, indecent, offensive, hateful or otherwise objectionable material of any kind, including without limitation any material that encourages criminal conduct or conduct that would give rise to civil liability, infringes others' intellectual property rights or otherwise violates any applicable local, state, national or international law. You agree not to use this site in any manner that interferes with its normal operation or with any other user's use and enjoyment of the site. You agree not to reproduce, modify, distribute, replicate, commercially exploit or create derivative works of any portion of the site or material thereon.

You further agree that you will not access our website by any means except through the interface provided by Healing Zone World for access to the site. You agree that you will not access this site from any territory where its contents are illegal, and that you, and not Healing Zone World and its affiliates, are responsible for compliance with applicable local laws.

These terms are effective unless and until terminated by either you or Healing Zone World. You may terminate this Agreement at any time, provided that you discontinue any further use of this Site. Healing Zone World also may terminate or suspend this Agreement, at any time, without notice, and accordingly deny you access to the site, if in our sole discretion you fail to comply with any term or provision of this Agreement or your use is harmful to the interests of another user or Healing Zone World or its affiliates. Upon any termination of the Agreement by either you or us, you must promptly destroy all materials downloaded or otherwise obtained from this site, as well as all copies of such materials, whether made under the terms of use or otherwise.

You agree that Healing Zone World may terminate or suspend your access to all or part of this site, without notice, for any conduct that we, in our sole discretion, believe is in violation of these Terms of Use or any applicable law or is harmful to the interests of another user, Healing Zone World or its affiliates.

Copyright & Disclaimer - Website Content
You acknowledge that the Website contains information, data, software, photographs, graphics, text, images and other material that are protected by copyrights, trademarks, or other proprietary rights, and that these rights are valid and protected in all forms, media and technologies existing now or hereinafter developed. All Content is copyrighted as a collective work and we own a copyright in the selection, coordination, arrangement, and enhancement of such Content. You may not modify, remove, delete, augment, add to, publish, transmit, participate in the transfer or sale of, create derivative works from, or in any way exploit any of the Content, in whole or in part.

Links to Other Websites
Occasionally, we may make available a link to a third party's web Website. These links will let you leave the Website. The linked Websites are not under our control and we are not responsible for the contents of any linked Website or any link contained in a linked Website, or any changes or updates to such Websites. We provide the links to you only as a convenience. We do not endorse the Website or its use or contents.

Severability; Interpretation
If any provision of this Website Terms & Conditions shall be deemed unlawful, void, or for any reason unenforceable by a court of competent jurisdiction, the validity and enforceability of any remaining provisions shall not be affected. When used in this Website Terms & Conditions, the term "including" shall be deemed to be followed by the words "without limitation."

Indemnity
You agree to indemnify, defend and hold harmless Healing Zone World and its affiliates against all claims, demands, causes of action, losses, expenses, damages and costs, including without limitation any reasonable attorneys' fees, resulting or arising from or relating to your use of or conduct on the site, any activity related to your account by you or any other person, any material that you submit to, post on or transmit through the site, your violation of these Terms & Conditions , your infringement or violation of any rights of another, or termination of your access to this site.

Entire Agreement
This Website Terms & Conditions constitute the entire Agreement between Healing Zone World and each user of this site with respect to the subject matter of this Terms & Condition and supersedes any and all prior or contemporaneous Agreements, representations, warranties and understandings, written or oral, with respect to the subject matter of this Website Terms & Conditions. You agree to review this WebsiteTerms & Conditions prior to your use of this site and your use of this site shall be deemed acceptance of and assent to this Agreement by you.

Changes to Terms & Conditions
Healing Zone World may, in its sole discretion, amend this Terms of Use Agreement from time to time. Please check this Agreement area periodically for changes. Use of this website after any modification implies that you consent to this Agreement as modified.

Headings
The headings used in these Website Terms and Conditions are included for convenience only and will not limit or otherwise affect the terms and conditions herein.

Applicable Law; Jurisdiction
This Agreement shall be governed by and construed in accordance with the laws of the State of New Jersey without regard to choose of law rules. Each user agrees to submit to personal jurisdiction in the State of New Jersey and further agrees that any cause of action arising from or relating to the use of this site, any product sold by Healing Zone World or this Terms & Conditions shall be brought exclusively in Federal or State Courts for New Jersey.

Miscellaneous
The failure of Healing Zone World or its affiliates to insist upon strict adherence to any term of this Agreement shall not constitute a waiver of such term and shall not be considered a waiver or limit that party's right thereafter to insist upon strict adherence to that term or any other term of this Agreement. You agree that regardless of any statute or law to the contrary, any claim of cause of action arising from or relating to use of this site or this Agreement must be filed within six (6) months after such claim or cause of action arose, or will be forever barred. The "No Warranty - Disclaimer" and "Limitation of Liability" provisions of this Agreement are for the benefit of Healing Zone World and its affiliates as defined herein, and each of these individuals or entities shall have the right to assert and enforce these provisions directly against you on its own behalf.

If any dispute arises between the parties with respect to the interpretation or enforcement of this Agreement, You agree to attempt to resolve such dispute or disagreement by negotiating in good faith and if they are unable to resolve the dispute within thirty (30) days from commencing negotiations, they shall submit it to binding arbitration under the rules and regulations of American Arbitration Association. The arbitration will be final and binding and the arbitrator's order will be enforceable in any court of competent jurisdiction; provided, however, that if the arbitrator fails to follow the law, the aggrieved party my seek judicial relief. In the event of litigation or arbitration between the parties arising out of this Agreement, the prevailing party will be entitled to recover court or arbitration costs and reasonable fees of attorneys, accountants and expert witnesses incurred in connection with the action or arbitration. Any dispute resolution proceeding, whether administrative or judicial, shall take place in State of Delaware. Nothing in these Policies and Procedures shall prevent Healing Zone World from applying to and obtaining from any court having jurisdiction a writ of attachment, temporary injunction, preliminary injunction, permanent injunction or other relief available to safeguard and protect Healing Zone World interest prior to, during or following the filing of any arbitration or other proceeding or pending the rendition of a decision or award in connection with any arbitration or other proceeding.

Contact Information
If you have any comments or questions regarding the Website Terms & Conditions, or wish to report any violation, please contact us. We will address any issue to the best of our abilities as soon as possible.


Service Terms & Conditions


General
These Equipment Service Terms and Conditions (“Terms”) apply to all maintenance, repair services, parts, and labor (together, the “Services”) supplied by Healing Zone World LLC (“HZW”) in connection with used Diamond® microdermabrasion (including the Dermaradiance) and Diamond® micro-current equipment (collectively, the “Equipment”). Customer agrees and opts in to these Terms set forth, which shall be the only terms and conditions under which HZW will provide Services to Customer notwithstanding any conflicting term or condition.

Fees for Services
Services provided by HZW under the Agreement shall be charged as follows:

  • $300 (Three Hundred Dollars) for Diamond® microdermabrasion units (“Microdermabrasion Base Service Fee”) – or – $400 (Four Hundred Dollars) for Diamond® micro-current units (“Micro-Current Base Service Fee”)
  • Plus an hourly labor fee of $35 (Thirty-Five Dollars) per hour (“Labor Service Fee”); estimated completion times are subject to a case-by-case basis
  • In the event HZW determines in the course of performing the Services that new replacement parts are required to restore the Equipment to good working order (the “Replacement Parts”), then HZW shall notify Customer. If Customer opts to proceed with ordering the applicable Parts and additional repairs, then Customer shall be charged the applicable fee(s) for the Replacement Parts (the "Replacement Parts Fee") and additional labor.

Customer Inspection and Testing
The Equipment is subject to Customer’s reasonable inspection following completion of Services. Customer shall inspect the Equipment at the time of return delivery and shall promptly advise HZW if the Equipment is not functioning properly.  

One-Time Limited Warranty
HZW shall provide Services (as defined herein) to Customers for a period of thirty (30) days from the date of return delivery of the applicable equipment unit to Customer. For the sake of clarity, Customers shall only be entitled to one (1) Limited Warranty per Service Request transaction.

Limitation of Remedies and Damages
Customer’s sole and exclusive remedy for any claim arising by reason of or in connection with the Services, regardless of whether such claim is based on tort law, breach of contract, breach of warranty, or any other legal theory (“Claim”) shall be, at HZW’s sole discretion, the repair or replacement of any nonconforming parts, or re-performance of Services. Customer’s exclusive remedy for any breach of the Agreement or the limited warranty set forth in Section 4 of these Terms (“Breach”) is additional repair. Under no circumstances shall HZW be liable for loss of use, lost profits, or any other collateral, special, consequential, or other damages, losses, or expenses in connection with or by reason of any Claim or Breach, whether such Claim or Breach is founded in tort or contract. The foregoing constitutes the sole and exclusive remedies of Customer and the exclusive liability of HZW. Any lawsuit by Customer against HZW, asserting any Claim or Breach, must be brought within six (6) months after performance of the Services by HZW or such Claim or Breach shall be forever barred.

Indemnification
Customer agrees to indemnify and hold harmless HZW (and any parent, subsidiary, or affiliate company or corporation), their directors, officers, employees, agents, and insurers from any and all liabilities, claims, lawsuits, actions, proceedings, losses, demands, damages, costs, expenses (including without limitation, interest, penalties, and reasonable attorney’s fees), and judgments (collectively, “Action”) arising out of, or resulting from, or otherwise related to bodily injury, property damage, or any other damage or injury caused in whole or in any part by (i) any fault, negligence, intentional misconduct, or malpractice of Customer or any healthcare provider associated or affiliated with Customer, including, but not limited to, the failure of Customer or such healthcare provider to perform their obligations hereunder; or (ii) actions by Customer or any healthcare provider associated with or affiliated with Customer in violation of any applicable law or regulation.

Taxes
Subject to Section 2 of these Terms, Customer shall be responsible for all taxes and shipping. It is Customer’s responsibility to provide proof of tax-exempt status.

Payment
Customer shall provide full payment to HZW for the Services (as applicable) before the Equipment is shipped back to the Customer. In the event that HZW is required to file a lawsuit in order to collect any payment due to HZW from Customer, HZW shall be entitled to recover, in addition to its actual damages, the costs and expenses of recovery, including reasonable attorney’s fees and expenses.

Equipment Shipping

HZW shall NOT be responsible for any damage that occurs during shipment from Customer to HZW.

Customer shall be responsible for:

  • packing the Equipment to HZW safely and securely;
  • paying all shipping and handling fees;
  • selecting a shipping carrier;
  • securing and paying for any shipment insurance; and
  • arranging shipment of the Equipment to HZW.

Once Services are complete, HZW shall notify Customer and schedule return shipment.

Customer shall retain all right, title, and interest to the Equipment at all times. 

Unforeseen Delay
HZW shall not be responsible for any delays in delivery of Services arising, directly or indirectly, from strikes, labor difficulties, riots, civil unrest, war, fire, collapse, floods, delay or defaults of common carriers, failure of HZW’s usual source of supply, governmental decrees and orders, or, without limiting the foregoing, any other delay beyond HZW’s control; provided, however, that HZW shall use reasonable efforts to notify Customer of anticipated delays for Services as soon as reasonably possible.

Cancellation
Once the authorized HZW technician is in receipt of the Equipment, Customer may not cancel Services without being charged the applicable Base Service Fee.

Parts
HZW: (i) recommends the use of parts it has validated for use with the Equipment; (ii) is not responsible for the quality of parts supplied by third parties to Customer; and (iii) cannot assure Equipment functionality or performance when non-Diamond parts are used. The Equipment is designed to be compatible with Diamond-supplied parts and accessories; therefore HZW is not responsible for the use of, or effects from, non-Diamond supplied products. If modifications are made to the Equipment by anyone other than a HZW-authorized service agent or the modifications are not according to Diamond’s allowable repair instructions, HZW can no longer assure the proper functionality and safety of the Equipment. As a result, HZW shall charge an additional fee of One Hundred Dollars ($100) for any maintenance or any repairs on any Equipment that has been modified in this way ("Non-Diamond Repairs Fee").

Governing Law and Venue
This Agreement and these Terms are being delivered and executed in the State of New Jersey. Any Action brought regarding the validity, construction, termination, or enforcement of this Agreement or these Terms shall be governed in all respects by the laws of the State of New Jersey, without regard to the principles of conflicts of laws and shall in no way be subject to the United Nations Convention on Contracts for the International Sale of Goods. Venue shall be proper only in a court of competent jurisdiction located in the State of New Jersey in the county of HZW’s principal place of business. The parties agree that they are subject to personal jurisdiction in such court and consent to service of process issued by such court.


Privacy Policy


What information does HZW collect?
Healing Zone World ("HZW") collects information from you when you place an order, subscribe to our newsletter or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

What does HZW use your information for?
Any of the information HZW collect from you may be used in one of the following ways:
To improve our website – HZW continually strive to improve our website offerings based on the information and feedback HZW receive from you.
To improve customer service – your information helps us to more effectively respond to your customer service requests and support needs.
To process transactions – your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
To send periodic emails – email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc. Note: If at any time you would like to unsubscribe from receiving future emails, detailed unsubscribe instructions are included at the bottom of each email.

How does HZW protect your information?
• HZW implements a variety of security measures to maintain the safety of your personal information when you place an order
• HZW offers the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
• After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Does HZW use cookies?
• Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information
• Healing Zone World uses cookies to compile aggregate data about site traffic and site interaction so that HZW can offer better site experiences and tools in the future.
• If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone.

Does HZW disclose any information to outside parties?
HZW does not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. HZW may also release your information when HZW believes release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third Party Links
Occasionally, at our discretion, HZW may include or offer third party products or services on our website. These third-party sites have separate and independent privacy policies. HZW therefore has no responsibility or liability for the content and activities of these linked sites. Nonetheless, HZW seeks to protect the integrity of our site and welcome any feedback about these sites.

Children's Online Privacy Protection Act Compliance
HZW is in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), HZW does not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Only
This online privacy policy applies only to information collected through our website and not to information collected offline.

Site Vistor Consent
By using our site, you consent to our privacy policy.

Changes to Privacy Policy
If HZW decides to change our privacy policy, HZW will post those changes on this page.

Contact HZW
If there are any questions regarding this privacy policy you may contact us using the information below:
Attn: Healing Zone World | 163 E. Main St. #262 | Little Falls, NJ 07424 USA | info@healingzoneworld.com 


Return Policy


15-Day Return Policy
Products may be returned within 15 days of purchase; provided the item(s) are unopened, undamaged and in original condition. The Product ship date is the date of purchase. Such authorized returns will receive a refund in full, excluding any shipping charges. Healing Zone World (HZW) cannot accept opened item(s), as HZW is unable to resell them.

Used equipment and supplies are NOT eligible for returns.

Returns Procedure
Before returning items, please contact our customer service department (by email or phone). You may contact us at 877-754-6749 or info@healingzoneworld.com.

Customer Service
HZW customer service is available Monday - Friday (9AM-5PM Eastern Time).
If e-mailing: please contact info@healingzoneworld.com and include your name, order number, the reason for the return and whether you would like a refund or exchange.
If calling: please contact (877) 754-6749 with the above information available and our customer service department will assist.

Mailing Address
If the customer service department authorizes the return, please send the Product(s) to the following address:

Healing Zone World
163 East Main St. #262
Little Falls, NJ 07042
ATTN: Refunds Department

Mailing Instructions
Please package your return carefully to ensure no damage in shipment.   HZW will NOT issue credit for items damaged in transit to our office.

To ensure safe delivery, please ship your package using a trackable carrier (we recommend UPS, FedEx or DHL). HZW is unable to issue refunds for packages lost in transit.

If you have any questions regarding our Returns Policy, please contact us.